Our client is a local learning centre, offering both online and on-site learning services, which mostly used to rely on complex and complicated spreadsheets and written notes to manage their teachers, students, classes, and finances.
Because they mostly had manual processes, it often resulted in double-booking teachers or students, creating a lot of confusion and frustration. A lot of important information like lesson updates or attendance records was scattered across emails or via phone calls, thus preventing them from having clear and well-organised communication. Managing acceptance, attendance, and teacher payrolls was a difficult and time-consuming process that took a lot of valuable time instead of being used for core educational activities.