LAW FIRM / EUROPE

Boosting Law Firm Efficiency: A CRM Success Case Study

LAW FIRM / EUROPE

Overwhelmed by casework & missed deadlines? We’ve got you. We built a custom CRM for our client, enhancing case management, client communication, and tasks altogether. Automated court updates ensure they never miss a beat. They can now only focus on what matters – winning cases.

CHALLENGES

A leading law firm, Chirita si Asociatii, had difficulties managing its complex casework and client interactions. After our initial project research, we realised that their existing system was insufficient, lacking features meant to optimise workflows and effectively track progress. More than that, manually retrieving official court dates was bound to human error, and could easily cause missed deadlines and prevent lawyers’ ability to prepare and optimally represent clients in court. This type of outdated approach could have compromised client service and all in all limit the company’s operational efficiency.

SOLUTION

We have developed a comprehensive CRM solution, perfectly tailored to the firm’s specific needs and requirements. Our solution included the following:

Case Management

We developed a centralised system for creating, managing, and tracking client cases, which included specific details, documents, and timelines.
Client Relationship Management (CRM)

We delivered a robust CRM module to help our partners manage their client information, interactions, and billing.
Task Management

We also developed a personalised Task management system to help their team assign, track, and prioritise tasks.
Reporting & Analytics

We implemented reporting tools to offer easy insights into case progress, client relationships, and financial performance.
Email Integration

We performed seamless integration with client emails to streamline communication and automate email alerts, thus making it easier to follow each client case with ease and not miss any important information.

Value added

Improved Efficiency:

Improved workflows and automated processes have significantly reduced manual tasks, therefore increasing general productivity.

Enhanced Case Management:

The new, more effective case management has improved case tracking, communication, and resolution rates.

Strengthened Client Relationships:

Centralised client data and improved communication have created a stronger client relationship.

Data-Driven Decision-Making:

The more comprehensive reporting and analytics tools have provided valuable insights meant to help for a faster and more informed decision-making process.

Automated Legal Updates:

The integration with third-party systems has eliminated the risk of missing important deadlines by automating court date retrieval. This makes sure that lawyers are quickly notified about upcoming lawsuit stages, thus allowing for more efficient case preparation and better client services.

SERVICES DELIVERED

TEAM COMPOSITION

1 Solution Architect
1 Back-end developer
1 Front-end developer
1 Quality Assurance Engineers
1 Project manager

PROJECT DURATION

The development project spanned over the course of 6 months.

Ongoing maintenance and feature additions to make sure the CRM system is perfectly optimised and meets the firm’s continually evolving needs.

TECHNOLOGIES

PHP 8.0
Figma
Jira
Jenkins
JavaScript

We’re extremely thankful to have
earned 5-star ratings from our valued clients.

Flowmatters

12 reviews

“I appreciated the coordination by mails.”
Owner, Clinic

“Everything we want has been possible, and they improve my ideas and meet out needs.”
General Director, SC EDU TRUST SRL

“What we appreciate the most is their availability and willingness to clarify technical aspects and terms.”
National Sales Representative, PicoEnergy Romania

“Very professional team who had a good feeling.”
Expert Marketing Online, Tabita Impex

“They don’t only deliver, they are also there to help you any time you may have questions.”
CEO, Maradent

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